After tons of complaint went viral on social media, Banco de Oro (BDO) Unibank finally released an official statement in response to these suspicious unauthorized withdrawals and purchases experienced by BDO customers.
In the statement posted on their official Facebook account, BDO said: “We are currently running a thorough investigation process that involves tracing individual transactions, checking any irregularities and identifying signals of fraud from millions of valid transactions every day.”
“This challenging task is done to ensure that all cases are addressed accordingly, and that a resolution is served for all valid cases,” BDO added.
The bank noted that they are aware of the “extraordinary rise in fraud attacks” during the last quarter of 2017 not only for BDO but the entire banking industry as well.
BDO also encourages its affected customers or account holders to report all fraud experiences by sending an email at callcenter@bdo.com.ph or call their hotline 631-8000 for domestic calls and AC +800-8-631-8000 for international toll free hotline.
Furthermore, the bank told its client not to disclose their account information and keep it private as much as possible.
They also gave a heads up in giving the customer’s account information through phone, SMS, email, or website.
“Unscrupulous individuals and groups are constantly preying on unsuspecting clients to collect their bank information through skimming, phishing, social engineering, and other devious ways,” BDO added.
Below are some of BDO customer victims of unauthorized bank transactions as posted by Facebook user Michicko Marzo:
